Hospital Consumer Assessment of Healthcare Providers and Systems Essay Example for Free

Hospital Consumer Assessment of Healthcare Providers and Systems Essay Abstract Hospital Consumer Assessment of Healthcare Providers and Systems or also called as HCAHPS is a too and gadget for measuring and evaluating the amount of contentment and satisfaction a hospital has given to a patient. The results of these HCAHPS surveys help all hospitals across the country and the world by providing data about the preferences of patients and the quality of healthcare, operations and activities that they prefer. The information taken from these surveys will be made public, thus providing more information to the people and to the hospitals. Hospital Consumer Assessment of Healthcare Providers and Systems presents a standard level of hospital care and operation to all of the hospitals in our country and around the world.   Hospital Consumer Assessment of Healthcare Providers and Systems The Hospital Consumer Assessment of Healthcare Providers and Systems, also known as HCAHPS, is a consistent, reliable and dependable survey device. It also has data collection methodology for use in objectively measuring and evaluating each of the patients perspectives of the hospital care and operation they have experienced. As of today, we know that almost all hospitals gather and collect information and data concerning patient satisfaction and contentment. Nowadays, our country has no nationwide or national standard designed for collecting and gathering this information that will facilitate and pave way for valid comparisons and assessments to be made across all hospitals and healthcare centers in our country or any given region. To be able to make matching and equivalent assessments and comparisons to back up consumer and patient preference and inclination, it is always very much essential to bring in and introduce a new, updated and acceptable standardized measurement approach to these matters. The survey is an intensive compilation of grouped questions that can be and should be integrated with modified and customized hospital items and operations. The integration of this assessment plan will pave way for the creation of a great number and high level information database which will complement and help out all the given data hospitals presently bring together and organize. This is done in order to maintain a high quality internal and in-house customer service and serviceability and quality-related activities and operations. There are three extensive and general goals that have molded and shaped the said survey. First of all, the HCAHPS survey is intended and planned to generate and create comparable data on patients perspectives of care. These perspectives permit objective, meaningful and unbiased comparisons between and among hospitals on any given topic, theme and/or subject matter.         Ã‚  These subject matters, topics and themes as we all know is very significant and important to the patient and consumer. Secondly, public reporting of the survey results is always planned out and agreed upon in order to produce incentives and benefits for hospitals that have been surveyed. One of the public reporting’s objectives is to further improve the quality of care that hospitals and healthcare centers give out to their patients. Thirdly, another objective of the public reporting is for it to serve and to develop public and community accountability and responsibility in health care and hospitals. This is done by overly-increasing the amount of transparency with which the quality and amount of hospital care and operations given to a patient or any person is equated in exchange for the public investment. Having all of these different goals, objectives and results in hand, the survey plan took a lot and will take a lot more of extensive, significant and noteworthy ways, .means and differentiated steps to improve, guarantee and assure the survey’s credibility, reliability, usefulness, practicality and most of all functionality. The main survey device and toll is composed of 27 unique and differentiatied items. There are two items which is aimed to sustain and uphold congressionally-mandated reports and information. There are also 18 substantive items that encompasses critical and vital aspects of the hospital experience are given and laid out for the patient to rate and comment about. Lastly there are four items to skip patients to suitable questions and there are three items to adjust and adapt for the combination of patients across hospitals. The HCAHPS is put under the careful patronage of the Hospital Quality Alliance. This group is a private and public partnership that consists of different major hospital associations. Members of these hospital associations range from private to public companies and people. References Forrester, R. B (1986). People, Healthcare and the Government.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   New Jersey. Aurora Publishing. Enyinna, C. O (1998). Healthcare and the Law.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Utah. Victory Books Ltd.

Got Trees?The New American Youth Counterculture :: essays research papers

Brad turns to his companion Les. He is wearing an oversized t-shirt sporting some trendy pop-culture phrase that has long since lost any reference or significance. He sports jeans that are neither loose nor tight, very functional. Brad is in essence, every man America. Les is a skinny short boy, pale with frizzy blond hair. He too is dressed in a peculiar sort of anti-fashion, a fashion so slyly plain and unrecognizable that it defies the very nature of fashion itself. They are both seventeen. "Yo, when’s Tim coming back with our trees? I need to blaze before I go home." Engaged in the continuing struggle to find marijuana, Brad is neither distressed nor overly excited, but displays a Taoist sort of calm. Les responds with an ambivalent answer and a request - "What's the best kind of music to listen to while you're high?" In this simple question, Les may anticipate the next wave of marijuana culture. But to understand the cultural currents and nature of th is existential convergence, we must first dive deeper into what has become the most genuine counterculture of modern times. Marijuana was originally viewed as merely another tool for spiritual short cuts and mind expansion. At this point, it was confined to an elite group of self-righteous hipsters who could find no better way to communicate the essence of the drug that outdated modes of artistic expression. However, in post-psychedelic America, marijuana soon took on a new, more democratically inspired significance. Marijuana became a more recreational drug, soon finding its way into the melting pot for subversive trend, teenage America. Marijuana is a mild hallucinogen, but really it's more like a combination of speed and rat poison, only not bad for you. Marijuana makes each moment significant. The now takes on supreme importance. The future and the past become no longer points for idle speculations, but reductions of functionality constrained by the now. It is this post-temporal affect that serves to liberate users from their previous outdated modalities of experience-defined enjoyment. Experience is secondary to the transcending reality of every moment. Cognizant of the fact that meaningful experience is really quite unlikely, these post-hedonists embrace the continuation of their culture as a surrogate for experience; when the now is the all, an experience is created. There is little risk of long term consequence, as they recognize the danger in harder drugs like ecstasy, which is a combina tion of coke and heroin, and LSD, which is essentially pure speed.

A Steady Rain Essay

It’s your typical cop movie, findable on the local channels. Two police officers claim to use their power for the good of the people, but find out how much easier it is to take matters into their own hands. Although we all can get this on our television for free, director Tazewell Thompson takes Keith Huff’s â€Å"A Steady Rain† and turns it into something worth paying for, or did he? The set is completely simple; as a matter of fact I must say it is very uncreative. There are two seats in the front and several are lined up in the back making two single rows. In the far back and sides of the stage, there are blinds with cracks in it as if people have been peeping through them. No art work, not even a coffee table, just chairs and blinds surrounded the stage. It took a while but it hit me, it is an interrogation room. Now, the only thing I predict coming is be a waste of hard earn money and angry people in the audience asking for a refund. But when the two actors came out and started to talk to the audience as if we were a part of the act, it startled me and caught my attention. I’m really in for the night of my life and if you were in my shoes, you’ll be to. This is definitely not your typical play; loyalty, friendship, and lives are at stake. Huff wants us to understand that it does not matter how long or how close you are with someone because in a split second they can betray you. This play did not provide a visual for less creative minds like myself. There was so much talking, storytelling, and current conversations, that I found myself lost through a couple of scenes such as the one where the random Vietnam boy shows up then gets eaten by some cannibalism. Good thing for Denny’s (Aaron Roman Weiner) aggressive voice which always brought my attention back to the play. What’s not to love about Denny? He is an alcoholic racist Italian who takes the law into his own hands leaving his kindergarten best friend, Joey (Kyle Fabel), to cover for him. Joey seems like the nice loyal wise guy who you would assume has his life together, but in all it is just an image. Joey apparently has to live under Denny’s roof because he cannot control his liquor cravings. Denny believes that Joey’s craving is the reason he has yet to have the most valuable thing in life, a family. Because Denny already has what Joey wants, he uses it against him by constantly reminding him who has what and who needs who which leads Joey to secretly wants to live the â€Å"successful† life of Denny. Denny’s vulgar ways makes him seem like he was the main character and as if the world evolve around him. He takes biblical quotes and twists the words around to support his crazy and in his own opinion, logical ideas. â€Å"It’s every man for himself and f–k your neighbor as you expect your neighbor to f–k unto you† (Huff 48). His harsh words are so striking that it leaves the audience in suspense quietly waiting for his next action. While Denny seems to be the one in charge, Joey on the other hand, stumbles over a couple of words. He tries to figure out what would be the best path for him and Denny. He shows his loyalty to his partner in crime by always sticking around and keeping his mouth shut when it comes to the other police officers. It is not always easy for Joey to cover up for Denny who has a particular attitude. He says that he is a family man and family comes first. However, he goes around sleeping with a prostitute, which in return creates conflict with the pimps, his job, and the safety of his family. Not even Saint Joey could save Denny from this situation because now both of their jobs are at stake. Denny will soon learn that all of his actions have consequences in which he is nowhere near prepared for. Are all his lies and his betrayal of the family he claims to protect worth it? Since Joey is living in Denny’s shadow, he believes that he is the one who should be taking care of the family. His loyalty for Denny soon dies when he finds the perfect opportunity to have the family he’s been longing for. Joey is now speaking up for himself by telling Connie, Denny’s wife, all of Denny’s dirt. Joey even starts making moves on his best friend’s, since kindergarten, wife and is making future plans with his new family. Denny was right, it is every man for themselves. In this play, the two characters have their own unique personalities, but as the play progresses there is a lot of role and power switching that occurs during the rainy setting. In Thomas Foster’s, Its More Than Just Rain or Snow, he shows the reason for why during the whole play it is raining. Foster says that rain sets the tone and it could mean potential danger is on its way or is already occurring. Throughout the play we can see destruction amongst friendship and when the play ends, the rain ends as if all the trouble has been washed away. Foster says, â€Å"So if you want a character to cleansed, symbolically, let him walk through the rain to get somewhere† (Foster 77). It is fascinated to see the twist within each character and to observe how each of them develops. By doing this, Keith Huff displays loyalty and friendship, but slams you with betrayal. Huff wants us to take a look at the people who we are closest with because at any given moment they can and there is a great chance that they will betray you. With all the conflicts seen in the play, only one of the brothers will have their happy ending. It’s a shocking twist that I did not even see coming. It’s worth the money spent.

An Important Substance For Christians - 1806 Words

Introduction 1 Peter 5: 6-7 is considered an important substance for Christians. Sometimes, believers live their life inside this bubble expecting nothing will reach at them. In fact, when we live a life with Jesus, our life will be protected and taking care of; but sometimes we, as human, allow spirituals doors to open in our life that should not be opened at all. Therefore, when we allow things to happen in our life, the negative result will be presented on our life and our family as well. The walk with Jesus was never explained that it was not going to be an easy task, but by trusting God and allowing God to alleviate that extra weight, Christ reduce his or her unbearable burdens and give us rest, peace and the Holy Spirit as a guide. Accordingly, we could tolerate the bad circumstances and concerns with the help and grace of God. Peter addresses this epistle to all the expatriates of the dispersion dispersed throughout all the Roman provinces of Asia Minor. Some may have been converted respo nding to the message of Peter the day of Pentecost and returned to their respective cities with their newfound faith. Those believers are named strangers and pilgrims to remind their pilgrimage as believers in a hostile world to Jesus Christ and which could expect persecution. God has care of the problems of each of His children; it is an exceptional truth in His word. Consequently, they must bring all their fears, anxieties, and concerns to God’s feet. The scriptures also teachesShow MoreRelatedThe Catholic Faith1266 Words   |  6 Pageswith Jesus is achieved when people attend church on Sundays to ensure that they are live according to God through their daily activities. Another way Christians see interaction with Jesus is through Mary and the saints because Mary and the saints are ideal examples of Jesus. These interactions are essential to the Catholic faith, but the most important â€Å"reappearance† of Jesus is through the Sacraments. Essentially, the Sacrament s are a way of getting inside of the Bible by committing to the same actionsRead MoreThe Catholic Faith1253 Words   |  6 Pagesmodern day through different means of interaction. People culminate to church on Sundays to ensure that they are live according to God through their daily activities. Christians view Mary and the Saints as great examples of how to live according to Jesus. These are interaction are essential to the Catholic faith, but the most important â€Å"reappearance† of Jesus is through the Sacraments. Essentially, the Sacraments are a way of getting inside of the Bible by committing to the same actions that JesusRead MoreThe Catholic Religion1284 Words   |  6 Pagesinteraction with Jesus is achieved when people attend church on Sundays to ensure that they are live according to God through their daily activities. Another way Christians interact with Jesus is through Mary and the saints because Mary and the saints are ideal examples of Jesus. These forms of interactions are essential to Christians, but the most important â€Å"reappearance† of Jesus is through the Sacraments. Essentially, the Sacraments are a way of getting inside of the Bible by committing to the same actionsRead MoreA Study On The Dress Code950 Words   |  4 Pagesthe hidden person of the heart with the imperishable beauty of a gentle and quite spirit, which in God’s sight is very precious.† God describes the dress code in the best way, our personalities should show our true character not our clothing. As Christians we need to stay modest and protect our brothers and sisters from stumbling. We do provide a set guide line for both male and female to follow. Females are required to wear blue or black jeans with no holes showing. As well as the the company shirtRead MoreEssay Jesus: Religous Myth1196 Words   |  5 Pagesof Arimathea had Jesus Christ’s body placed in his own tomb. Jesus never made tomb a permanent resting spot though. On the third day several women to include Mary Magdalene, went to the tomb of Jesus. The third day was a Sunday, which will become important in this religious myth. There was a great earthquake when Mary and the other women arrived at the tomb of Jesus. An angel came down from heaven and rolled back the stone, which caused an earthquake. This was a startling thing for the women and theRead MoreArron Parker. Mcgrath Report. Irenaeus On The Trinity:1170 Words   |  5 Pagesconfess; to him, and that He should execute just judgment towards all.† Irenaeus clearly assigns distinct functions to each person of the Trinity, and links the three persons together as a rule of the faith (which expresses the distinctively Christian understanding of the nature of God) This is the rule of our faith, foundation of the building and what gives support to our behavior. The father invisible and the creator of the universe. Through him all things were created. Augustine on the Trinity:Read MoreThe Board Of A Nurse Practitioner953 Words   |  4 Pages2008 there were an estimated 145,000 NPs nationwide and 13,649 in California (Christian, S., Dower, J.D., 2008). Although there are federal mandates for the NP role in primary care, the majority of the educational guidelines and scope of practice rules fall to individual states. This creates disparities between states that are evident by the differences in the outlined scope of practice for an NP. It is very important for the NP to understand their scope of practice and the rules they must followRead More Augustines confessions Essay1493 Words   |  6 Pages Augustines quot;Confessionsquot; A philosophical question faces Christians, and in fact all theists, that challenges the belief in God. To theists, God is an omnipotent, perfect God. He is good. Theists accept this, and embrace it, for how else can they worship God and give their lives to Him unless He is good? However, n this world evil is constantly seen all around us. Because God is the author of all things in this world, and he is good, theists must then ask themselves what evil is andRead MoreHuman Flourishing Project : Drug Abuse Essay1749 Words   |  7 Pagesuniversal concern it has piqued the interest of parents, teachers, pediatricians, and youth group leaders alike. In this paper, I will be examining different statistics and articles about drug and substance abuse in adolescents. Not only that, I will also be providing a response and solution using a Christian approach. My solution will be supported by my personal life experiences and biblical scripture. Prayerfully, my views will offer an effective solution to this issue by â€Å"cherishing character,† â€Å"challengingRead MoreChristianity Vs. Judaism : Religion Is The Opium Of The General Population Essay1434 Words   |  6 Pagesstock in the presence of paradise, the interminable home of the upright, and damnation, the endless home of the fiendish (in spite of the fact that not all Christians and not all Jews put stoc k in the unfathomable length of time of hellfire). Christianity and Judaism have fundamentally the same moral code, regularly referred to today as Judeo-Christian. Both Judaism and Christianity show that God has an uncommon arrangement for the country of Israel and the Jewish individuals. The exceedingly essential

The Negative Effects Of Video Games - 794 Words

Since the modern electronic devices such as computers, smartphones, and consoles are developed and improved, video games have been enhanced together with the latest technology. Now, video games have become one of the most iconic hobbies and free time activities for teenagers from simple smartphone games to high-graphic console or pc games. However, some people tend to claim that video games are harmful to teenagers and cause them behave violent and aggressive. Also, some opinionated radicals state that video games are related to youth violence. While some people think that video games have negative effects on teenagers’ behaviors, video games have no link with youth violence, but, in fact, have positive effects on prosocial behaviors,†¦show more content†¦For example, more than ninety percent of video games including violent shooting games and battle games require team plays. Also, playing video games can help teenagers developing communicating skills since players ne ed to communicate with his or her teammates during the match at all time to win the game. Furthermore, one study released in 2013 in PLOS ONE said that three experiments have failed to find harmful effects of a violent video game on teenagers’ prosocial behaviors. In addition, video games can help children to develop problem-solving skills. As claimed by a long-term study done in 2013, adolescents who played strategic or role-playing video games showed improvements in grades in the following school year. Lastly, video games can help teenagers who are stressed out from the burden of school works and relationships with their friends to relieve stress in the virtual world. By playing video games, students can release their anger and stress in the virtual world that they will show less aggression in the real world. Dr. Christopher J. Ferguson, a professor from Texas A M International University, found out from a study that young males and females who play violent video games are better at handling long-term stress than non-playing young adults. The result of the study showed that playing violent video games reduces anxiety, hostility, and depression. Also, theShow MoreRelatedNegative Effects Of Video Games1308 Words   |  6 PagesThe Negatives of playing video games Of course not all side effects of playing video games are positive, many studies have also found that there can be extremely negative side effects to playing video games. Some studies reported by (Daphne Bavelier) and (C. Shawn green) have found that playing violent video games can have an increase in aggressive thoughts, although this is something that seems rather troubling and one could assume that this would lead to the manifestation of aggression throughRead MoreNegative Effects Of Video Games1241 Words   |  5 PagesPositive and Negative Effects of Video Games Video Games have become astonishingly popular, but unwelcomed source of entertainment. Video game popularity has increased steadily overtime and today 9 out of 10 American teens play video games. On average an American teen spends two hours a day playing video games (Rideout, Foehr, Roberts). However, when Bailey, West, and Anderson gave the survey on the streets a significant percentage of teens claimed playing as much as four hours a day or more (BaileyRead MoreNegative Effects Of Video Games943 Words   |  4 PagesWith the rising popularity of video games people of all kinds are forming completely different opinions on the growing entertainment platform. Some argue that interactive brain stimulation increases hand-eye coordination and focus. Others say it has a negative psychological effect on their child and influences them to partake in aggressive behavior that they would otherwise not become involved in.CBN explains that Grand Theft Auto III (GTAIII), a rock star game, releasing shortly after 9/11Read MoreNegative Effects Of Video Games1129 Words   |  5 Pagescharacters in the game, then observing and learning from the game, which eventually leads to them practicing the things that they have saw from the video game. Although video games may be enjoyable for teenagers, the frequency in which one plays a video game can cause harmful effects in the development into adulthood. Research is inconclusive on whether or not video games are to be totally blamed for things like violence, declination of social skills, and increase to health issues. Video gaming is justRead MoreThe Negative Effects Of Video Games1523 Words   |  7 Pagesto create an increasing number of violent games. It appears that this billion dollar industry has a blatant disregard for the public’s wellbeing. Because of these claims of detrimental effects, anti-game laws have made their way to the Supreme Court. These proposals have been rejected repeatedly. This is not done just because of our right to freedom of speech. These court cases are won by the gaming industry because no link between violent video games and acts of violence have been proven. TheRead MoreNegative Effects Of Video Games991 Words   |  4 PagesIn recent times, video games have quietly risen as the premier form of entertainment worldwide. Global revenues for the video game industry totaled $83.6 billion in 2014, outpacing both the film and music industry which rang in $36.4 billion and 15.06 billion respectively in the same year. (Foote, 2016). In the U.S., video games have a wide influence on the American society with â€Å"more than 40% of Americans reported playing video games regularly, (Green and Seitz, 2015), and of the 40%, children areRead MoreNegative Effects Of Video Games1143 Words   |  5 PagesFrom virtual world gaming to common arcade games players have been intrigued by the pixelated images, ideas and story lines created by developers. Video games of todays society contributes both positive and negative health related habits to the lives of gamers. Some would argue that games promote healthy habits such as enhanced hand-eye coordination, a better learning ability, and better decision-making skills. While others would say that video games hinder the growth of our world because itRead MoreNegative Effects Of Video Games1394 Words   |  6 Pagestechnology known to be a ‘video game’. Starting as just a simple adaptation of a tennis game, Higinbotha couldn’t begin to dream of what he had started. Now in 2017, there are more than two-billion video game players world-wide. Just here in the United States, sixty-three percent of households have at least one person that spends over three hours a week dedicated strictly to video games. Today, in the United States, 91% of children between the ages of 2 and 17 play video games. Since this muli-billion-dollarRead MoreNegative Effects Of Video Games1094 Words   |  5 Pages Kids start to play video games at an early age like 5-10. Video games today are a huge part of todays world. People today will spend as much as $60 on a game or even $300 on PlayStation or Xbox, With that being said, some people are spending most of their day playing video games. It is a major part of how we entertain ourselves today but, Video games are bad for teenagers and kids, Some of the reason why are because it can cause body pain, aggressive behavior, or even eye damage.It might alsoRead MoreNegative Effects Of Video Games1324 Words   |  6 PagesApproximately 115 million Americans play video games on a daily basis, 4 out of 5 American households admitted to owning a gaming system in 2016. Video Games have become a part of many American’s daily routine. Parents especially have had many concerns pertaining to this gaming behavior to determine if video games are safe for their children especially with the release of violent games such as Grand Theft Auto, where the ma in plot focuses around gang violence, drugs and alcohol and explicit language

Development Paper English Language Learners - 1912 Words

Development Paper: Susanna Chao Jordyn Lyle (jrl497) Education Psychology 9/14/14 Introduction/background information: Susanna Chao is fourteen years old, of Asian ethnicity, English is her second language but she does not require any English Language Learners Programs. She did attend preschool at ages three and four. Susanna’s home life seems stable. However, it is not that of a typical living situation. She lives in an apartment with her mother and grandmother. She has two younger siblings, a sister and a brother. Susanna has attended several different schools in her life, primarily elementary schools. According to past teacher comments and grade reports, her grades have suffered due to tardiness, absences, and lack of engagement in subjects that don’t peak her interest. She has, however, improved her grades in reading, language arts, science, technology, and social science. Her teachers in extracurricular classes comment about her being a joy to their class, and being eager to learn from them. Part One-Expectations: 1. Physical- I expect that Susanna is experiencing the rush of hormonal imbalances that most girls her age are enduring at this time. She should approach her adult height within the next two years. Her limbs will become more proportionate to her body, and I expect that her body composition will change as well. She will be filling out as a young lady. All of these assumptions/expectations are based on an article that was written by Angela Oswalt, who has aShow MoreRelatedUsing Visual Thinking for Effective Teaching and Learning Essay663 Words   |  3 PagesThe present diploma paper is focused on using visual thinking at the English language lessons for more effective teaching and learning. One of the priorities of Kazakhstan is the trilingual language policy of the State. The president of our country, Nursulatan Nazarbaev, has called citizens of Kazakhstan to learn three languages: Kazakh, Russian and English. He said: â€Å"Knowledge of three languages should become a standard practice for us. We are teaching these languages to our children starting fromRead MoreThe Instruction Of English Language Learners Essay1491 Words   |  6 PagesThe approaches considered in this paper are founded on the instruction of English Language Learners and the difficulties they face with highly important progress tests. The five peer-reviewed articles, in this paper, investigate how changes in language acquisition are measured and how new regulations, in the United States academic standards, affect test practices and test development. The new educational ideals have been developed and put in place to help teachers accomplish the task of content evaluationRead MoreThe Acquisition Of L anguage And The Critical Period845 Words   |  4 PagesThe Acquisition of Language and the Critical Period What is a critical period? It is a period in which a certain skill is believed to be most easily acquired, but is there one for the acquisition of language? The case study, â€Å"The Linguistic Development of Genie† (Curtiss, et al 1974) and paper â€Å"Maturational Constraints on Language Learning†(Newport, 1990) implicates that the theory of the critical period can apply for acquisition of language. The case study of Genie demonstrates an unfortunateRead MoreCurriculum Development Paper973 Words   |  4 PagesDevelopment of curriculum content that implements strategies and methods that enhance Language Acquisition. Presented by: Presented to: Institution: Contents a) Grade/developmental level b) Education needs and rational c) Theoretical perspective d) Learning objectives e) Content outline f) Strategies and methods g) Resources h) Lesson plans Read MoreAge Has An Effect On Second Language940 Words   |  4 PagesThe goal of the research paper is to investigate the degree to which age has an effect on Second Language (L2) speech learning, particularly child-adult differences in L2 phonology acquisition and cross-cultural language similarity.The article has been divided into two parts. In the first section, the article explores two models of teaching and learning, namely, the Critical Period (CP) and Interaction Hypothesis (IH). After assessing both models validities, the researchers adopt the InteractiveRead MoreLearning Curriculum : Towards Student Driven Pedagogy993 Words   |  4 PagesAnanyeva, M. (2013). A learning curriculum: Toward student-driven pedagogy in the context of adult English for academic purposes, English for specific purposes, and workplace English programs. TESOL Journal, 5(1), 8-31. This article introduces the concept of a learning curriculum that centralizes adult ESL learners’ needs and encourages their engagement in curriculum development. By summarizing key components of a learning curriculum including needs assessment and content-based curriculum, the studyRead MoreThe Teaching English Language Skills1650 Words   |  7 PagesOnce there was a time in teaching English, when teachers had mainly followed the traditional approach of teaching in various universities, where the learner used to be dependent only on the lecture delivered by the teacher. The learners were not exposed sufficient practice on their own and the interaction among the learners in the classroom was almost absent. That time the main focus was on grammatical rules, memorization of vocabulary, translation of texts and doing writing exercises. Classes wereRead MoreVocabulary Learning Strategy Research Analysis883 Words   |  4 Pagesvocabulary and lexical learning. Macaro (2001) sugg ests a two dimension view for vocabulary learning strategies research. According to him studies in learners’ strategies can be divided into two different types, that is, descriptive studies and intervention studies. Descriptive studies are those studies that describe the characteristics of a good learners (e.g. Rubin, 1975), studies that count the use of strategies and studies that compare the use of strategies between groups. Whereas intervention studiesRead MoreThe Five Peer-Reviewed Articles, In This Paper, Investigate1496 Words   |  6 Pagespeer-reviewed articles, in this paper, investigate how changes in language acquisition are measured and how new regulations, in the United States academic standards, affect test practices and test development. New educational ideals have been developed and put in place to help teachers accomplish the task of content evaluation during final exams. English learners are the first to acknowledge that they face a lot of challenges and m any of them are due to the inability of language teachers to comprehend theirRead MoreCommunication And Environment : Language Literacy Essay1115 Words   |  5 PagesDefine Language Literacy in a Child In the bible says â€Å"Do you hear what these children are saying?† they asked him. â€Å"Yes,† replied Jesus, â€Å"have you never read, â€Å"‘From the lips of children and infants you, Lord, have called forth your praise’[a]?†. This means that He was listening and communicating with them in a culture where they were not supposed to be heard. Educators and researchers believes that oral language development is supported by literacy development in a child. Their language acquisition

Context of John Lewis

Question: Describe about the Importance of Branding On Customer Satisfaction in the Context of John Lewis? Answer: Introduction Customer Satisfaction is an important issue to the marketing managers of an organization. It is considered as the benchmark of organizations performance. Organizations try to focus on the satisfaction to retain the customer. Branding is an important tool for increasing the satisfaction level. Branding helps to establish a relationship of trust and confidence with the customer (Miletsky and Smith, 2009). Brand image refers to the perception of the customer at the time of purchasing any products or taking any services. It is observed that there is a strong relationship between the brand image and loyalty (Stiff, 2009). The customer is to be called more loyal if he gets extra social benefits from the consuming of products and services. Satisfaction is considered as the loyalty of the customer. Satisfaction is the important thing for the customer to become loyal to the brand or the organization (Vaid, 2003). It is required to predict the expectation of customer properly by the organizati on to fulfill the expectation. Background of the Research The entire theme of the research project is based on the branding process and how it creates effect on the customer satisfaction. Branding essentially focuses on the building the good relationship between the customer and the organization. Effective branding strategy helps to increase the loyal customer in the company. Branding builds the trust among the customer. The concept of strategic brand management helps to positioning the product and the services of the organization in the customer mind (Perrey and Spillecke, 2013). As increasing number of customer, the company becomes more powerful to compete with the rival firms. The retention of the customer depends on the customer satisfaction. If the branding strategy of the organization satisfies the customer, the customer shows their interest for repurchasing the product or services and gives positive response. Background of the Company John Lewis is a UK based retail company which was founded in 1929. It is mainly retail sector of clothing. The company tries to adopt the concept of branding for the satisfaction of the customer as much as possible and to increase the numbers of loyal customer. The company operates mainly departmental stores and supermarkets. It holds approximately 30 department stores and 336 branches of supermarket chain. Rationale of the Study It is noticed that the company is losing customer due to providing of low level of satisfaction. The company is inefficient somewhere to satisfy the customer. From the previous study it can be seen that branding has a major role to attract the customer. The basic reason for choosing this study is to relate the importance of branding on customer satisfaction. Research Aim The aim of the study is to identify the importance of the branding in customer satisfaction. The research will involve the analysis of the branding for the customer satisfaction related with the purchasing of products and services. The researcher selected the John Lewis as the research so that the concept of branding and its importance on the customer satisfaction can be analyzed at better and focused way. Research Objective The research objective will help the researcher in concentrating on the purpose of the study and not going out of the research study. Therefore, objective will be essential in aligning the research work and acquire the relevant information for meeting the requirement of research. The objectives of research are as follows: To understand the customers expectation towards the brand of John Lewis To know the importance of branding in John Lewis To analyze the importance of branding on customer satisfaction To recommend for the improvement of branding strategy of John Lewis. Research Questions As stated by Bergh and Ketchen (2009) research questions are considered to be useful in understanding the topic of the research in a much easy and well manner. The research question focus on the area of analysis which can help to gain the relevant and useful information according to the topic selected. The following questions are set for the current research: How brand image help in fulfill the expectation of the customer? What is the importance of branding on customer satisfaction? What is the relation between branding and customer satisfaction in John Lewis? What are the factors related with the branding of John Lewis in customer satisfaction? Literature Review Hirata (2009) described that customer satisfaction is an expectation before buy and perception about performance later the purchase. The theory of disconfirmation explain that it is to be said the customer satisfied when the performance of the products and services better than the expectations. On the other side, it is to be said customer dissatisfied when the actual performance of the products and services is less than the customers expectation (O'Cass and Viet Ngo, 2011). Neutral satisfaction refers equality between the actual performance and expectation. Grossart and Greenshaw (2014) also determines that satisfaction and dissatisfaction depends on the expectation of customer. Positive disconfirmation explains that customer is satisfied and Negative disconfirmation explains that customer is satisfied. Thomas (2013) investigated that customer can be satisfied highly with better quality of service and customer loyalty can be increased. Customer satisfaction is considered as the result of service quality (Binsar Kristian P. and Panjaitan, 2014). Grossart and Greenshaw (2014 explored that brand image is the finding of mental exercise. Brand image describes the impression of the customer from the products and services. Brand image is developed with the creative process of the company. If an organization or its product and service keep continuously a favorable image by the customer, it would lead to increase in performance and market share. Previous different empirical studies investigated that favorable image will lead to loyalty. Dimitrova et al. (2011) opined that image is not possible to measure without including the measurement of customer perception regarding the brand image and it implies the importance of brand image on customer satisfaction. Conceptual Framework Concept of Customer Satisfaction Customer satisfaction refers to the comparison between the expectation and perceptions of experience (Hirata, 2009). Customer satisfaction defines as the measure of degree at which the products and services of the organizations fulfill the expectation of the customer. Customer satisfaction varies with different situation and with different products and services. Concept of Branding Branding is a process of strategic management where loyal customers are created with high quality products and services (Clifton and Ahmad, 2009). It helps in determining the loyalty level of the customer for a specific organization and is considered as effective tool of marketing (Davis, 2009). If branding is compared with cost centre, the customer loyalty will be the expected return of the company. Branding is considers as an asset of the organization (Shankar and Carpenter, 2012). It helps in increasing the goodwill of the organization and the reputation by fulfilling the expectation of customer satisfactorily (Clifton and Ahmad, 2009). In present scenario, branding should hold the interest of the organization so that organization can sustain in the industry (Dr. Lubna Nafees, 2010). Methodology Method Outline: Methodology contains the detail research techniques to analyze the importance of branding on customer satisfaction and all factors related with that will be evaluated for the John Lewis. For this current research study application of the deductive approach is literally intrinsic which let the researcher perform the study more intrinsically. Evaluation of the information and the data collected in account of the primary research work, deductive research approach seems to be essentially bold. Application of descriptive design is literally helpful for this research particular research work. Application of both qualitative and quantitative approach of this research work is essential for this research work. Research Philosophy Research philosophy intends at providing a thorough framework which appears to be helpful in order to describe the research study in an appropriate manner. According to Hantrais and Mangen (2007), there are three kind of research philosophy: positivism, interpretivisim and realism. Positivism is narrated as the fact and information helping in order to install more intrinsic factors. Interpretative philosophy helps the researcher in order to understand the complexities of the social life and also supports the idea of the researcher in order to understand the research approaches profoundly. Finally, realism can be said to be the mix of interpretivism and positivism. This approach helps in penetrating the research study more sophistically. Justification for choosing Positivism Positivism as applied in the current context helps in better analysis of the hidden facts and information related to customer satisfaction and role of branding over it. Apart from that, nature of the study is time-limited so interpretative or realism study was discarded as being the choice of research philosophy. Further, selection of positivism philosophy limits the researchers role in manipulating or evaluating the data that leads to minimisation of data errors as well. Research Approach: There are two kinds of basic approach of research: inductive and deductive. Inductive approach is the study of the data and information collected so far by the researcher. On the other hand, deductive approach is to build on making the research based on sophisticated aspects. Based on specific frames on the specific theories and models, the research deductive approach seems to be helpful for the researcher to manage the research work Justification for choosing deductive approach In the current study, the topic will try to study the concepts related to customer satisfaction and the importance of branding on it. The study of customer satisfaction required a selection of approach that can help in understanding at a much precise and clear manner. However, inductive approach fails to be implemented in the present topic as no new concepts or theories is emphasised by the researcher. Further, importance of branding on customer satisfaction helps in understanding the concepts in a detailed manner. Research Design: Research design helps in explaining the framework of the research topic that will help in selection of the collection and analysis pattern (Creswell, 2009). During the process of data collection, a particular kind of approach is applied that helps in better description of the research design. Kinds of research design used in academic research pattern are exploratory, explanatory and descriptive. Justification for choosing descriptive design For this particular research work the researcher is going to seek for the necessary attributes from the different parts. At the same time the researcher does not. The extent of influence imparted by branding on the customer satisfaction is rightly scrutinized with the help of descriptive design with selection of descriptive design. Data Collection There are two kinds of data: Primary Data and Secondary Data.. Primary data are collected directly from the respondents, which indicate that the study is more valid and reliable. In case of secondary sources, data are used as widening the concept of research topic that also enables better study of the topic as it involves more data and description. Data Collection Process In the current study, primary sources included interaction sessions with the customers and managers of John Lewis who helped in gaining information as per the research objectives. Apart from that, literature sources can be considered as output of information gained via secondary sources. Secondary source includes both the online and offline sources like journals, articles, books, websites, blogs and others. Data Collection Techniques: In order to collect the required data, the researcher can focused on collecting data using both quantitative technique and qualitative technique (Bergh and Ketchen, 2009). The quantitative data can be effective to obtain the needed information from the customers. Moreover, it will be useful in data proofing in larger extent. Apart from that, the researcher can be able to acquire information about the perception of the consumers in context of service requirement. The chosen sample of customers will provide important information that may be relevant for the purpose and accomplishment of the research paper. Thus, in order to study the psychology of the people, quantitative technique can be appropriate. On the other hand, the closed ended question will be prepared for the customers as it can help the researcher to collect large number of responses from wide group of sample. Qualitative technique can be useful in gathering the relevant information from the accounted participants. Managers of John Lewis can be taken in account for qualitative study and it can be helpful in knowing their views regarding the customer needs and wants. Therefore, the researcher can concentrate on conducting interviews with managers through open end questions. This would be helpful in knowing the responses of managers that can be used and analysed for attaining the objective of the research. Population and Sample Population is defined as the number of people who are directly or indirectly involved or affected by the content of the research process. In the present research work, customers and employees of John Lewis are considered as the population of the study that is widespread within and across the nation, UK. However, the researcher cannot consider every customer so smaller representation of the population is considered termed as sample. Sampling Technique Sample considered for studying branding and its importance on customer satisfaction are smaller in number that can suit the criteria of the research topic. The sample for customers was simple random probability sampling where no criteria for selection were considered. Sample Size The sample size is divided into two forms for qualitative and quantitative technique. For studying the quantitative research techniques, 50 customers of John Lewis were considered and were interacted with questionnaire forms. Conversely, managers of John Lewis stores were considered for qualitative technique that will be 5 in number and will be considered for interview sessions. Therefore, total sample size has become 55. Ethical Considerations Ethical issues are mandatory to be followed in conducting the survey in a systematic fashion. It verifies the reliability of the research on the basis of genuine data collected for the respondents. The questionnaire is prepared in such a way that no such personal question can bother the respondents because respondents can deviate to give responses. As a result, study can be valueless without getting the proper responses. Valuable information will be kept in strict confidential. Appropriate referencing style will be made in study to make more valid and reliable. Research Limitations There are certain restrictions associated with the current study that are both avoidable and non-avoidable in nature. The restricted scope and abilities of the current study are as follows: Reliability of the Respondents: The research work has been conducted on the basis of the responses and answers gathered from the respondents. But there is no confirmation that all the respondents were authentic in their approaches. The researcher work may have faced an immense biasness unknowingly. Limited Budget: As this research work is limited to the academic section only, the budget for the researcher is undoubtedly limited. Therefore the researcher was in need of leaving some of the necessary practices. Time Constraint: Within a limited time span the researcher is needed to conduct this research work which created problems for the researcher. If more time would have been got, more specific the research work could have been. Research Timeline Research topics are either longitudinal or cross-sectional in nature, depending upon the time allotment considered for research for a particular topic. The cross-sectional study is adopted for the current study due to limited time period. There is a specific time limit for conducting the present study. Gantt chart is considered for finding the timeline of the research. The timeline of each task of the project is as follows: Main activities/ stages Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Selection of Topic Data Collection (Secondary) Creating layout Literature review Formulation of Research Plan Selection of Suitable Research Techniques Data Collection (Primary) Analysis Interpretation of Data Findings Conclusion Formation of Rough Draft Submission of Final Work Conclusion The entire study is focused on customer satisfaction and the importance of branding on it. A cited from the study of research paper, the customers of John Lewis are observed by the researcher so that the customer expectation can be evaluated. The company always tries to focus on the satisfaction of the customer to enhance their retail business. The role of branding is positively related with the customer satisfaction. Reference Lists Bergh, D. and Ketchen, D. (2009). Research methodology in strategy and management. Bingley: Emerald Group Publishing Limited. 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